Delivery & tracking · Delivered
Deliver every notice, and know it arrived.
NoticeTrails sends each notice on the channels a resident prefers, records every delivery attempt and gives your staff a clear queue of anything that failed.
What it does
Print, email, SMS and portal
One template drives every channel: the mailed letter, the email alert, the text message and the notice in your resident portal.
Resident channel preferences
Send on the channels each resident chose, with print as the fallback when a law requires paper.
Status for every attempt
See when each notice was sent, delivered, opened in the portal, bounced or returned.
Automatic retries and a failure queue
Failed deliveries retry on their own. Anything that still fails lands in a queue where staff can resend it or switch channels.
“View as sent”
Open the exact copy a resident received, in their language, for any notice.
How agencies use it
- A call center agent confirms a notice was delivered while the resident is on the phone.
- Operations staff resend a batch of bounced emails through the portal and text message.
- Supervisors watch delivery rates by channel on the dashboard.
See NoticeTrails with your own notices in mind.
Tell us about your programs, channels and languages. We will walk you through NoticeTrails with examples that look like yours.