Rules & reason codes · Configured, not coded
Turn case-system events into the right notice, every time.
Your case system stays the system of record. NoticeTrails listens for its events and uses your reason codes and rules to pick, build and send the right notice.
What it does
Event-driven triggers
Receive events from your case system in real time or in nightly batches. Each event can trigger one notice or several.
Reason code catalog
Keep every reason code with its plain-English meaning and the notices it drives, so staff can see exactly what a code does.
Rules without code
Write rules as sentences: when this event arrives with these reason codes, send this notice on the resident’s preferred channels.
Consolidation and duplicate prevention
Combine notices to the same household into one letter, and stop the same notice from going out twice.
Test before you publish
Run a rule against sample events and see which notice it would send before it goes live.
How agencies use it
- An administrator adds a new reason code and links it to an existing notice without a software release.
- Operations staff check which rule sent a notice when a resident calls with a question.
- Policy staff review the full list of codes and the notices each one sends.
See NoticeTrails with your own notices in mind.
Tell us about your programs, channels and languages. We will walk you through NoticeTrails with examples that look like yours.